Welcome to www.mrmcejshop.com (hereinafter referred to as “our website”). We are committed to ensuring that your shopping experience is pleasant. If you are not satisfied with the goods you purchased, the following are our refund terms, which apply to all orders placed through our website. Please read these terms carefully to understand our refund policy.
Refund conditions
Applicable goods
The goods we provide refund services include most unused goods in their original packaging. Special sale items, personalized customized goods and perishable goods (such as food, skin care products) are generally not eligible for the refund policy.
Refund application time
You need to submit a refund application within 30 days of receiving the goods. Refund applications after this period may not be accepted.
Refund process
Apply for a refund
To apply for a refund, please log in to your account, go to the “My Orders” page, select the order you want to refund and submit a refund application. You can also submit a refund application through our customer service department.
Return requirements
After applying for a refund, you need to send the goods back together with the original packaging and proof of purchase. The return address will be provided after you submit your refund request. Please note that the return shipping cost is usually borne by the buyer unless the product has quality problems or is shipped incorrectly.
Refund Processing
Refund Review
After receiving the return, we will review it. Once the review is passed, the refund will be processed through the original payment method. The processing time is usually 5 business days. The refund arrival time may vary depending on the bank’s processing speed.
Refund Method
The refund will be returned to the original payment method. For example, if you pay by credit card, the refund will be returned to your credit card account.
Return Fees
Return Shipping Costs
Unless the product has quality problems or is shipped incorrectly, the return shipping cost is usually borne by the buyer. If the return is caused by our wrong shipment or damaged goods, the shipping cost will be borne by us.
Order Cancellation
Order Cancellation
Before the order is processed, you can apply to cancel the order through the “My Order” page. If the order has been shipped, it needs to be processed according to the return policy.
Exchange Policy
Exchange Application
If you need to exchange an item, please submit an exchange application within 30 days of receiving the item. Exchange applications are processed similarly to refunds. You need to return the item and exchange it based on the stock availability of the exchanged item.
Thank you for choosing www.mrmcejshop.com. We are committed to providing high-quality products and services, and your satisfaction is our top priority. If you have any questions about our refund policy, please feel free to contact us.