Welcome to www.mrmcejshop.com (hereinafter referred to as “our website”). The following questions are intended to answer common questions you may encounter while using our website. If you have other questions or need further help, please feel free to contact us.
Account-related questions
How do I register an account?
You can create an account by clicking the “Register” button in the upper right corner of the website. Follow the prompts to fill in the necessary personal information and set a password to complete the registration.
What should I do if I forget my account password?
Please click the “Forgot Password” link on the login page and follow the instructions to reset your password. You will receive an email with a reset link.
How do I update my account information?
After logging into your account, go to the “Account Settings” or “Personal Information” page, where you can modify your personal information, contact information and other related settings.
Order-related questions
How do I check the status of my order?
After logging into your account, visit the “My Orders” page, where you can view the status and details of all orders.
How do I cancel an order?
Before the order is processed, you can choose to cancel the order through the “My Orders” page. If the order has entered the shipping process, it cannot be cancelled. Please refer to the return policy for processing.
How to apply for a return or exchange?
Please submit a return application through the “My Order” page within 30 days after receiving the goods. According to our return policy, you need to keep the goods in the original packaging and provide proof of purchase.
Payment related issues
What payment methods are available?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and major electronic payment services (such as PayPal).
What if the payment fails?
Please check that your payment information is accurate and make sure that you have sufficient balance in your account. If the problem persists, please try another payment method or contact your bank for help.
Website usage issues
What if there is a problem accessing the website?
Please make sure your Internet connection is working properly and try to clear your browser cache. If the problem persists, please try to access the website using another browser or device. If necessary, you can contact technical support for help.
How do I subscribe to email notifications?
Enter your email address at the bottom of the website or on the “Subscribe” page and click the “Subscribe” button to receive our latest news, promotions and update notifications.
We are committed to providing you with quality service. If you have any questions, please feel free to contact us. Thank you for choosing www.mrmcejshop.com!